1) We ship in the original boxes with the bands on. Your cigars will arrive fresh and in original impeccable condition. All of our packages are shipped with Canada Post / United States Post Office in the most discrete way as possible. Postal delivery is approximately 5 – 10 business days for North America. Please note that actual delivery times may vary depending on the performance of the local Postal organization of the destination country which www.armisticecigars.com has no control over.
2) Tobacco related laws differ from one country to another. By placing an order with www.armisticecigars.com, the Client confirms that he knows the applicable laws pertaining to the purchase and importation of Cigars from abroad to his shipping address. The Client takes on full legal responsibility for bringing the cigars into his country. www.armisticecigars.com does not assume any responsibility for any duties, tariffs, taxes, customs, or brokerage fees, delayed shipments or any further inconveniences caused by domestic Customs offices. www.armisticecigars.com is not in a position to be fully aware of all regulations pertaining to customs offices all over the world hence assumes that each Client is fully aware of the conditions and regulations applied by his domestic Customs system.
3) Delivery is guaranteed except for situations that arise from Client error such as: Wrong or insufficient address; Address change due to relocation or a move; Unsuccessful delivery due to customer not being present at the delivery address; Assumed loss of the package(s) after delivery (package tracking shows delivered but the Client says he has not received the package); Importation prohibited by local legislation. The Client acknowledges that no refund is due if the package does not get delivered to the Client due to one of the above reasons. In case of lost shipments due to all other reasons, www.armisticecigars.com guarantees the re-shipment of the order at no extra cost to the customer. In case of return to our warehouses and products in good conditions it’s possible to request a refund excluding a percentage of the returning shipping costs incurred equal to USD 12.95.
4) 100% customer satisfaction guarantee. In the unlikely event that you are not completely satisfied with your cigars, simply contact us within 5 days of the product receipt for an RMA (Return Merchandise Authorization) before sending the cigars back to us. We will give you detailed return instructions depending on your special case and country. All return packages must be authorized by www.armisticecigars.com prior to shipping and the Client must provide www.armisticecigars.com with a tracking number immediately after sending the package(s). Returns for cigars will only be accepted with original bands, cellophane sleeves, tubes, or other “individual” packaging still intact. Because taste is such a personal thing, we will not accept returns for cigars that you just do not like the flavour of and that have no quality issues. We will send a replacement, issue a Credit Voucher or refund your money according to your preference as soon as the defective goods are received by us.
5) The contents of this website are copyrighted by www.armisticecigars.com. All the content within this website including, but not limited to text, images, and coding are the property of www.armisticecigars.com and protected by International Copyright and Trademark laws. No content may be copied or reproduced in any form, hosted elsewhere online, or utilized in any means without the explicit written permission of www.armisticecigars.com. Our suppliers change packaging and look of their products (bands, boxes, tubes, etc.) from time to time and the changes may not always be reflected on our web site. www.armisticecigars.com cannot be held responsible for any typographical errors or image disparity on its web site.
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